Cancellation Policies
Out of courtesy to our clinicians and other clients who are waiting for an appointment, please call as soon as possible to cancel an appointment. At Lee Therapy and Assessment, PLLC, we understand the nature of emergencies and will work with you as long as things are communicated clearly and in a timely manner. However, appointments may book far in advance and, at times, are difficult to book with short notice.
Our policies vary on the type of service being received. Please see below!
Testing
Subsequent appointments made after the consultation visit must be cancelled with 48 hours’ notice. If you are unable to reach the office, leaving voicemails, e-mails, or texts timestamped before the 48-hour time frame are not charged. Due to the nature of psychological testing, 4-hour windows are generally set aside for the evaluation period. Due to the longer time frames set aside for these appointments, no-shows and late cancellations will incur the following fees:
Cancellation in less than 48 hours of appointment – $200 fee
No-show for appointment – $250 fee
All fees listed above must be paid prior to any re-scheduling of the missed appointment.
Therapy
Appointments made after the initial intake session must be cancelled with 24 hours’ notice. If you are unable to reach the office, leaving voicemails, e-mails, or texts timestamped before the 24-hour time frame are not charged.
Appointments that are not cancelled within 24 hours, or appointments that are not upheld (no shows) will be charged at our full rate of $125. This fee must be paid prior to any re-scheduling of the missed appointment.
Good Faith Estimate
Beginning 01/01/2022 under sec 2799B-6 of the Public Health Service Act, behavioral healthcare providers and medical facilities are required to provide individuals whom aren’t enrolled in an insurance plan or a Federal healthcare program with a “Good Faith Estimate” (GFE) explaining how much your care will cost.
You have the right to receive a GFE for the total expected cost of any non-emergency items or services. This includes costs like medical tests, prescription drugs, equipment and hospital fees.
Make sure your provider gives you a GFE in writing at least 1 business day before your service. You can ask your provider, and any other provider you choose, for a GFE before you schedule a service.
If you receive a bill that is at least $400 more than your GFE, you can dispute the bill.
For more information about your right to a Good Faith Estimate, click the link below.